Terms & conditions

 In general the terms of guest contracts have been laid out on the website http://www.chateau-de-sainte-croix.com and in subsequent correspondence between the parties and representatives of the owners. Château de Sainte Croix is as described therein.

Bookings automatically have a check in time of 16h and check out time of 10h unless otherwise agreed in writing. A late checkout fee may incur if the guests are still on site after this time unless previously arranged with the Château’s manager. Additional fees are applied for early and late check ins when agreed in advance at the manager’s discretion.

The pre-arrival form must be completed at least two weeks before the group’s arrival at the Château and returned via email to contact@chateau-de-sainte-croix.com. 

Linen, towels, tourist tax, VAT and the end of stay cleaning fee are included in the rental price.

A 35% deposit is required to secure a booking. Contracts will only be valid once the deposit is received unless otherwise agreed in writing. Balance payments are due eight weeks before arrival at the Château. Confirmation of each payment should be sent to contact@chateau-de-sainte-croix.com in order to receive a receipt.

A security deposit (cheque de caution) for €3000.00 is required to be sent via bank transfer at least two weeks before the group’s arrival at the Château. This will be returned in full within four weeks via bank transfer if the Château is left in a satisfactory state, however any breakages and additional cleaning costs will be deducted where completely necessary. The deposit will be forfeited if rubbish is left on site or if complaints are made by the Mairie due to excessive noise levels. Music should be moved inside by 10pm and the cut-off time for music inside is 1am.

The owners are not responsible for damage caused by the negligence or recklessness of any guests. Any dispute under this contract and any claim made relating to the stay of the group or any one of them shall be resolved according to the laws of France and in the French legal system. Groups must understand that they take full legal responsibility for any damage caused to Château de Sainte Croix and its contents not arising from ordinary wear and tear.

Château de Sainte Croix is let as accommodation. Weddings and other events must be conducted lawfully and with normal respect to neighbours. The Château is fit for purpose. All bookings are taken in good faith.

There is a cut-off time of 10pm for music outdoors, after this point, music must be taken inside, this includes hired PA systems, bands, musicians and DJs sets. The business reserves the right to change restrictions as necessary in accordance with the Mairie and local legislation.

The pool must only be used during daylight hours for safety reasons. Use of the pool outside of this time will forfeit the security deposit. Children must be accompanied at all times. Use of the pool is at the groups’ own risk. Glassware is only permitted in the upper pool area and should not be used by the lower pool area. Alcohol should not be drunk in excess by the pool for safety reasons.

The parties will be responsible for damage to the premises or loss of or damage to any items in the premises, including but without limiting the generality of the foregoing, floor coverings, furniture and fittings, kitchen utensils, crockery, glassware, cutlery and they undertake to pay the full cost of replacement or repair of any such items damaged or lost less any relevant security deposit withheld. All damage, breakages or losses are to be reported to the agent immediately. All furnishings and equipment must be left in the premises as originally found in their original locations.

The Château must be left in a clean and tidy state (including but not limited to the emptying of all bins and removal of any rubbish from the estate, washing up and replacement of moved items). It is the group’s responsibility to ensure that any relevant areas are prepared and made suitable for their caterers and other suppliers (for example by providing sufficient fridge space and clean worktops in the kitchens). Failure to do so may result in an additional cleaning fee.

Any rental items ordered by the group (including marquees and furniture) must be dropped off after the group’s check-in time and collected by suppliers before the group’s check-out time.

Fireworks are not permitted unless permission is granted from the Mairie. Candles can only be used outdoors. You are welcome to use battery tealights. Fireplaces should not be used. 

Accessibility – please note that the Château is an historic building and cannot be adapted for accessible use. There are many uneven surfaces and steps around the estate. It is at the individual’s discretion to assess if the Château is suitable for their requirements.

No liability is accepted by owners or their agents for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the control of the owners or their agents.

Any repairs, maintenance or service reported and requested by guests to be effected to the property or any equipment provided at the property, and/or deemed necessary by the owners or their agents, will be effected as soon as practicable, however no recompense will be negotiated due to the failure of any services or equipment at the property provided reasonable effort has been made by the owners or their agents to secure such services or equipment.

Guests are required to allow repair and or service personnel to enter the premises during reasonable hours (by arrangement unless an emergency situation could exist or arise) for the purpose of conducting any repairs, maintenance or service. Guests requesting a service call which is subsequently found not to be required will be charged the applicable service call-out fee. All parties understand that any services provided on the Château estate, except cleaning, are the subject of separate contracts with the service-providers.

Any dispute under this contract and any claim made relating to the stay of the group or any one of them shall be resolved according to the laws of France and in the French legal system.

Cancellation Policy

In typical circumstances, the deposit for the hire of the Château is non-refundable, unless exceptional circumstances arise and then a refund will be issued at the owner’s discretion. Exceptional circumstances include, but are not limited to, death of the contracting parties, acts of God, riots, war, terrorist acts, epidemic, pandemic, natural catastrophes, fire, explosion, or generalised lack of availability of the premises for let.